Shipping and Return Policy
At SCIENCE+FORMULATION, our commitment extends beyond providing premium supplements to ensuring a seamless and satisfying shopping experience. Please take a moment to review our Shipping and Return Policy to understand the terms and conditions that govern your purchases on our platform.
Shipping Policy
Order Processing Time
We strive to process and dispatch all orders within 1-2 business days from the time of purchase. Orders placed over the weekend or on public holidays will be processed on the following business day.
Shipping Methods
We offer reliable shipping options to ensure your products reach you in a timely and secure manner. The available shipping methods will be displayed at the checkout, allowing you to choose the option that best suits your needs.
Shipping Rates
Shipping rates are calculated based on the selected shipping method, the weight of your order, and the destination address. The applicable shipping charges will be displayed during the checkout process for your review before confirming your purchase.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing a tracking number. This allows you to monitor the progress of your shipment in real-time.
International Shipping
SCIENCE+FORMULATION proudly serves customers beyond Canada. For international orders, please note that additional customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in the product or shipping costs.
Return Policy
Eligibility for Returns
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Please include the original packing slip or order confirmation email with your return.
Return Process
- Initiate the Return: Contact our customer support team at info@scienceformulation.com to initiate the return process. Please provide your order number and a brief explanation for the return.
- Return Authorization: Once your return is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.
- Pack and Ship: Pack the item securely, include the RA number, and ship it to the address provided. We recommend using a trackable shipping service to ensure your return is received.
Refund Process
Upon receiving your return, we will inspect the item to ensure it meets the eligibility criteria. Once approved, a refund will be issued to your original payment method within 5-7 business days.
Exchanges
If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.
For any further assistance or inquiries regarding our Shipping and Return Policy, please contact our customer support team at info@scienceformulation.com.
Thank you for choosing SCIENCE+FORMULATION. We appreciate your trust in our commitment to quality and customer satisfaction.